OEN Digitals Complaints Procedure
Understand the steps for raising a complaint and how Oen Digitals handles and resolves service concerns.
How to raise a complaint
If you are unhappy with any part of our service, please contact us with details of the issue, including relevant dates and project context.
Complaints can be sent by email to enquiries@oendigitals.co.uk. We aim to acknowledge complaints promptly and work toward a fair resolution.
Resolution process
We review each complaint carefully, gather relevant information and provide a written response with proposed next steps.
Where appropriate, we may offer corrective actions, clarification or a practical service adjustment to resolve concerns.
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